Looked after, for life.
A watch made by hand should be looked after by the people who made it. So every Slaidburn comes with a guarantee that never runs out.
Last updated 4 November 2026
Our promise
For as long as you own your Slaidburn, if anything goes wrong with it, send it back to us and we will fix anything we can, free of charge, parts and labour included.
If something cannot be repaired, we will tell you why and talk you through the options.
Who it covers
The guarantee is given by Slaidburn to the person who bought the watch from us, and to the person they gave it to if it was a gift. It covers watches bought from this website, wherever you live.
How to make a claim
- Email us at slaidburnwatches@gmail.com with your name, the watch and what has happened. A photo or video helps.
- We will reply with where to send it.
- Send the watch to us, at your cost, by a tracked and insured service.
- We repair it and send it back to you free within the UK. For addresses outside the UK, we will agree the return delivery with you.
Your legal rights
This guarantee is in addition to your legal rights and does not affect them. If your watch is faulty or not as described, you have rights under the Consumer Rights Act 2015, set out in our Returns & Refunds and Terms of Sale.
Who gives this guarantee
Slaidburn is the trading name of Mohammed Patel, a sole trader based in England. Address: . Email: slaidburnwatches@gmail.com.